Refund and Returns Policy
At HomeSaaz, we have made it our mission to give you a wide collection of the best in everything home at unbelievable prices! We want to make your home a fabulous place to live in and we are committed to doing everything possible to do so. If you do not like a product, we will be glad to accept it back within 30 days of delivery– unused and in its original packing. You can initiate a return by:
* Calling our customer no. +91 11 2984 5100 (10 AM – 7 PM) OR
* Emailing us at homesaaz@homesaaz.org
Conditions for cancellation
1. Cancellations on categories (other than furniture and lighting) are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist you with the same.
2. No cancellations are allowed on Furniture and Lighting categories once the order is placed. In case of any exception, at sole discretion of Homesaaz, two-way shipping charges will be borne by the customer.
3. In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture and Lighting categories; the advance amount will be forfeited as cancellation charges.
Conditions for return
1. Returns for Furniture and Lighting category will be accepted only for Damaged/ Defective products. Refund will be provided only in case replacement for the same product is not available.
2. Please notify us of receipt of a Damaged/ Defective product maximum within 48 hours of delivery
3. Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process)
4. Products/ Items should be UNUSED
5. Products should be returned in their original packaging along with the original price tags, labels and invoices
6. It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit
7. Any products damaged post delivery to customer, shall not be accepted for return
Refunds
Refunds will be processed within 7 business days* of receipt of the product by HomeSaaz, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-
1. Orders paid for through credit/ debit card will be refunded back to the credit/ debit card
2. Orders paid for through net banking accounts will be credited back to the bank account
3. Orders paid for through HomeSaaz Gift Certificates/ Vouchers will be refunded in form of a fresh Gift Certificate/ Voucher of the same value
4. Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer’s name (as given in “billing name” at time of purchase).
* Please follow up with your respective bank/ card issuer post completion of refunds process by HomeSaaz, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.